Frequently asked questions


What is the minimum order quantity?
We do not have a minimum order quantity and can supply you the meterage that you require.

Do you have standard roll sizes?
Our roll sizes vary per quality but are generally 20m – 50m in length

When is the cut off time to place an order and have it despatched the same day?
We can't always guarantee same day despatching but the usual cut off time for same day is:
Cape Town 11:00am
Upcountry 14:00pm

Do you charge for transport?
There is no transport charge for orders being delivered in Cape Town. For upcountry, orders of 300m or more or delivered free of charge. For orders under 300m being delivered upcountry, there will be a small transport charge levied. Please contact our sales department for specific transport information relating to your order.

Do you have a book of all of your qualities you can send me?
Yes, we have sample books available for all of our fabric lines. The cost of our sample books is R250,00. Please send an email to sales@lagoonahq.co.za to request your sample book.

Do you charge for sample rolls or sample material?
Yes we do charge for sampling.

Can you send me pricing or spec sheet information?
Yes, please send an email to sales@lagoonahq.co.za requesting this information. We do not list either of these on our website.

Can you identify a product or suggest a similar style for me?
Certainly! Please contact one of our sales representatives or sales administrators to find the best suited fabric for your requirements. If you are looking to match a fabric please mail us a small swatch of the material so we can suggest the closest match.

Can you order a product for me that you do not stock?
Yes we can. If you are looking for something in particular, please send us a small swatch and we will get our buying department to try and source this for you.

Can I open an account with you to establish terms?
Please call or email our office for a credit application. Account set up usually takes a couple days turn around time so add that into consideration if you are wanting to place an order on the account.

Do you have reps or agents operating anywhere else besides Cape Town?
We do, please view our Contact Us page for details

Do you supply swing tickets?
Yes we do. These are available at request for all purchases of outerwear fabric. We supply 1 swing ticket for every 2 – 3m of fabric purchased, free of charge.

Do you supply care labels?
Yes we do and stress the importance of using the correct care label in the garments that you manufacture. The care label will advise the end user on how to care for the garment. Without a proper care label garments may be incorrectly handled and/or washed.

Do you supply different dye lots across one order and will these differ?
Yes we do. Shades may vary between shipments and dye lots may differ within one shipment due to variances in each dye dip tank. However, we will fill each order, where possible, from the same dye dip tank. All of our rolls have tickets or labels which denote the dye lot and these are also noted on your invoice and delivery note.

What should I check when I receive my order?
Please run the following basic quality checks before cutting:
1. That you have received the correct order.
2. Fabrics are mass produced and there could be differences in shade, width and handle between shipments. It is the responsibility of the purchaser to do pre-checks before issuing fabric to a CMT for cutting.
3. Customers wishing to print on our fabrics should test each batch to check for shrinkage and to ensure the success of the print before doing a complete print run. Conditions, temperatures, etc. may vary according to the type of fabric and could differ between shipments and dye lots. If shrinkage occurs due to high heat processes during printing then fabrics may need to be pre-shrunk before printing.
4. Check the usable width. If the width is narrow, this could affect your rating. Correct widths of each quality are shown on our website (see Qualities & Finishes) as well as on our price list.
5. Check for shading. Please note that on peached fabrics, the colour/shade will change with the direction of the pile of the fabric and should be laid up accordingly.
6. As a result of the shipping process, pressure marks may appear on peached fabrics. These may look like shading or dye problems but in most cases will disappear during the manufacturing process.
7. Check the coating on coated fabrics to ensure that the coated surface is sewn to the inside of the garment. The coated side can be detected by looking at the selvedge for a slight residue, or if not visible the coated side should display a slight stickiness which tends to attract dust. Coating can also be detected by scratching the surface and the coated side will show up white when scratched
8. Many of our fabrics have a W/R (Water Repellent Finish) on the face side of the fabric. You can check this by dropping a few droplets of water onto the face side of the fabric. If the water beads up and runs off, then the fabric has a W/R finish. If the water penetrates the fabric easily, then the fabric does not have a W/R finish

Am I allowed to place a reservation order?
To assist you with your forward planning, we do accept reservations under the following conditions:
1. A reservation may be secured on any stock item provided the stock is available and physically in our warehouse
2. Your reservation will remain in place for a period of 7 days from the date of reservation.
3. Should we receive a confirmed order from another customer within the 7 day period, we will first consult with you to confirm or release your reservation.
4. Reservations will also be accepted on incoming shipments, however should we receive a firm back order from another customer, your reservation will need to be confirmed with an official order, otherwise the stock will be released to the other customer.
5. A reservation is for available stock but does not secure the price. Prices are subject to price ruling at date of despatch.

Can I place a back order with you?
Yes you may. A backorder is a confirmed order for delivery at a future date.
1. Confirmed backorders for existing stock will be accepted for a period of one month only, unless otherwise agreed to by Lagoona. Prices for back orders on existing stock will remain firm.
2. Confirmed back orders on incoming shipments will be accepted, subject to price ruling at date of despatch

 

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